Exchange and Returns

We reserve the right to deny any unreasonable exchange or return or return requests, such as on items that have been worn, damaged, or altered.

ELIGIBILITY

Only unworn products in original packaging are eligible for exchange or return. 
Exchange and Return requests must be made within 7 days of delivery of the product.

FINAL SALE: The following items are final sale and not eligible for exchange or refund.

  • Shipping Charges
  • Gift cards
  • International orders
  • Items purchased with a Discount of 20% or more
  • Items purchased during Promotional Events & Sales
  • Jewelry used in piercing services
  • Limited Collections including Collaborations, Charity, and Holiday drops
  • One-of-a-kind (Archive and Sample items)
  • Opened packaging (including Accessories, Homewares)
  • Orders placed via Exchange, Store Credit, or Replacement

PROCEDURE 

All requests are subject to approval from CW Customer Support.
To initiate an exchange or return, please make your request to [email protected]

Please include:
Order # (or full name of purchaser) 
A brief description of the reason for the request
2 clear, close-up photos of the item(s).

Once approved, items must be shipped within 7 days. Items must be packed securely and include all original branded packaging, inside a completely sealed outer box. 
The client is responsible for return shipping. Cille works is not responsible for damaged, lost or stolen returning packages. 
As a courtesy, a label may be provided and the shipping deducted from the exchange or return value.

For approved Exchanges, a Store Credit will be issued for immediate use to place a new order. Store Credit is valid for 30 days.

Approved refunds will be made to the original form of payment and processed within 7-10 business days. 

PRICE ADJUSTMENTS
We do not offer price adjustments on prior purchases, this includes the Welcome Discount. 

DAMAGED, LOST, OR STOLEN ORDERS

Cille works is not responsible for damaged, lost or stolen packages.